Refund & Cancellation Policy
ITBS Fintek Private LimitedThis Refund & Cancellation Policy governs purchases, subscriptions, services, software solutions, digital products, and physical products offered by ITBS Fintek Private Limited through its website www.itbs.co.in and associated platforms.
By purchasing any product or service from ITBS Fintek Private Limited, you agree to this Refund & Cancellation Policy.
ITBS Fintek Private Limited
Mustafapur Harsher, Goraul, Vaishali, Bihar – 844118, India
info@itbs.co.in | support@itbs.co.in
www.itbs.co.in
Customers may request cancellation before service activation, deployment, development, account creation, product dispatch, or subscription activation.
Approved cancellations may be eligible for a refund after deduction of applicable processing charges, taxes, banking charges, or third-party service fees.
Once any of the following has been completed:
- Software Development Started
- Website Development Started
- Mobile Application Development Started
- SaaS Account Activated
- Subscription Activated
- Digital Product Delivered
- Project Work Started
the order shall generally be considered non-cancellable.
Refunds for professional services are generally not applicable once work has commenced.
This includes:
- Software Development
- Website Development
- Mobile Application Development
- IT Consulting
- Training Services
- Business Support Services
- Technology Implementation Services
Refund requests, if any, shall be reviewed on a case-by-case basis.
API Services:
are generally non-refundable once credits, licenses, or service balances have been allocated or activated.
The following are generally non-refundable after delivery or activation:
- Software Licenses
- SaaS Subscriptions
- Digital Downloads
- Source Code Deliveries
- Mobile Applications
- Digital Products
- Training Materials
- Online Courses
Refund requests may be considered only in exceptional circumstances at the sole discretion of the Company.
Customers may request replacement or refund if:
- Incorrect Product Delivered
- Product Damaged During Transit
- Product Received in Defective Condition
Such requests must be submitted within 7 days of delivery.
Supporting photographs or videos may be required.
The Company reserves the right to inspect and verify claims before approving refunds or replacements.
Customers using:
- UPI AutoPay
- eNACH
- Standing Instructions
- Subscription Billing
may cancel future recurring payments according to applicable service agreements and banking regulations.
Cancellation of recurring mandates will stop future charges but does not automatically create entitlement to refunds for services already provided.
Approved refunds shall be processed through the original payment method whenever possible.
Refund timelines may vary depending on:
- Banking Partner
- Payment Gateway
- Payment Method
- Regulatory Requirements
Typical processing time: 7 – 15 Business Days
The following charges are generally non-refundable:
The Company reserves the right to refuse refunds where:
- Fraudulent activity is suspected
- Misuse of services is detected
- False claims are submitted
- Violation of Terms & Conditions is identified
ITBS Fintek Private Limited reserves the right to modify this Refund & Cancellation Policy at any time.
Updated versions shall be published on this website.
For refund or cancellation requests:
For complaints related to refunds, payments, or cancellations: